Welcome to Watelo, your trusted source for water-related solutions that enhance the quality of your life. At Watelo, we are passionate about water, and we're on a mission to provide innovative, high-quality products that not only improve water quality but also promote a more sustainable and secure environment for all.

  • Warranty Coverage

    Our Product is backed by a STANDARD ONE (1) YEAR limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use and service condition as specified in the user manual.

    What Is Covered

    Defects in materials and workmanship that affect the product's functionality.
    Failures due to manufacturing defects.

    Non-conformity to product specifications.

    What Is Not Covered

    Damage caused by misuse, abuse, or negligence.
    Any alterations or modifications to the product.
    Normal wear and tear.
    Incidental or consequential damages.

    Serviceable Parts

    For the Pre-filter (PF-50): The serviceable parts for this product include the shut-off valve, pressure regulating valve core, and the power adaptor.

    Warranty Coverage for Serviceable Parts

    In the event of a valid warranty claim, Watelo is committed to promptly address any issues with serviceable parts. Our warranty coverage ensures that:

    Replacement of Damaged Part:
    If any of the serviceable parts listed above become damaged during the warranty period, Watelo will provide a replacement for the affected part, free of charge.

    New Product Assurance: If the damaged part is not among the serviceable components specified, rest assured that you will always receive a brand-new product rather than a reconditioned or refurbished one as part of our warranty service.

  • by registering your product within 30 days of your purchase date.

    Warranty Terms and Conditions

    The warranty is only valid for the original purchaser of the product and is not transferable.
    Any replacement or repaired product will be covered under the remaining duration of the original warranty or for [duration] from the date of replacement or repair, whichever is longer.
    Warranty claims may be subject to shipping or handling fees, which will be communicated to you during the claims process.
    Please note that this warranty page provides a summary of our warranty terms and conditions. For full details, including any updates or changes to the warranty, please refer to the warranty documentation provided with your Product.

    Initiating a Warranty Claim

    If you believe your product is experiencing issues covered by the warranty, please Contact Customer Support either through email at help@watelo.com or call at +1 (844)-784-4411. Provide proof of purchase and describe the issue.